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Genesys Cloud CX Workforce Management Certification Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which setting should be enabled to track both scheduled and actual agent activities?
Response:

A. Adherence Sync
B. Adherence Matching
C. Schedule Adherence Tracking
D. Real-Time Monitoring

Answer: C

NEW QUESTION # 37
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

A. To predict call volume and scheduling needs
B. To define agent skill levels
C. To handle quality assurance
D. To manage agent interactions

Answer: A

NEW QUESTION # 38
The forecast editor is used exclusively for viewing forecast data without any modifications.
Response:

A. True
B. False

Answer: B

NEW QUESTION # 39
In workforce management, what is a business unit?
Response:

A. An individual employee's work schedule
B. A temporary team assigned to special projects
C. The primary organizational entity for managing work plans and schedules
D. A group of departments handling separate tasks

Answer: C

NEW QUESTION # 40
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:

A. Workforce Manager
B. IT Specialist
C. Workforce Administrator
D. Customer Service Representative

Answer: A,C

NEW QUESTION # 41
......

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Quiz 2025 GCX-WFM: High-quality Cloud CX Workforce Management Certification Study Materials Review

Quiz Genesys - Latest GCX-WFM Study Materials Review

Genesys Cloud CX Workforce Management Certification Sample Questions (Q36-Q41):

Genesys GCX-WFM - Cloud CX Workforce Management Certification Marvelous Study Materials Review